Return & Exchange Policy

At Reev Shop, your satisfaction is our top priority. We are committed to providing you with a seamless shopping experience. Should you have any questions or encounter issues with your order (such as missing, damaged, or incorrect items), feel free to contact us at info@reevshop.com or visit our Contact Us page.

Exchange Policy:

• Exchanges are only available for identical items if they are damaged or faulty due to our error. This policy applies only to items purchased on our website. In case identical items are not in stock, you can exchange for an item of the equivalent value.
• If you receive a wrong or defective item, please email info@reevshop.com with a photo of the incorrect or defective product, and we will assist you accordingly.
• Exchange requests must be made within 7 days of receiving the item.
• We do not accept exchanges due to a change of mind.

Eligibility for Exchange:

• The item must be in its original condition, unused, unwashed, and unworn, with all original packaging, tags, and stickers attached.
• Proof of purchase is required for all exchanges.
• Used merchandise is not eligible for exchange.

Incorrect Item Policy:

• Incorrect items must be reported within 7 days of receipt.
• We will send the correct item and arrange the return of the incorrect item.
• The item must be in its original, unused, unwashed, and unworn condition with all tags and stickers intact.

Missing Item Policy:

• Please inspect your order upon arrival and contact us within 7 days if any items are missing. We cannot be held responsible for missing items after this period.

Return/Cancellation Policy:

• If your order has not yet been processed by supplier or us, and you wish to cancel, a refund will be issued.
• If your order has been processed and you wish to return an item due to an incorrect purchase, you are responsible for arranging and paying for the return shipping. We are not liable for any lost return packages.
• Returned items must be in their original, unused, unwashed, and unworn condition with all tags and stickers attached. Used merchandise is not eligible for return or cancellation.